Please note that payable import taxes and duties are the responsibility of the customer.  

SHIPPING FEES

  • Delivery charges are based on size, weight, and delivery location.  

FREE SHIPPING ON DOMESTIC ORDERS

  • We offer free express shipping on all orders within the Philippines. Delivery time is estimated at 1-5 business days (Philippines wide).  
  • Delivery Days: Monday – Saturday (No guaranteed exact delivery time, No deliveries on Sundays and Holidays)

INTERNATIONAL ORDERS

  • Please refer to the rates at check out.
  • We offer free International EMS Shipping (3-7 Days) with a minimum order of Php5,500.00 or $100

    DISPATCH

    • All stocked items will be dispatched within 24-48 hours from the date the order was placed. Some specialty or Pre-order items may take longer to ship; customers will be notified if so.  

    SHIPPING TIMES AND TRACKING

    • All items will be delivered via Ninja Van or LBC express. If customers would like more information on the location of their items during shipping, it is their responsibility to track their order at https://www.ninjavan.co/en-ph/ or http://www.lbcexpress.com/track/. Once your order is dispatched, you will receive an email with tracking information.

    ACCEPTANCE OF DELIVERY

    • Customers are responsible for organizing their own acceptance of items based on the delivery options they chose. Any re-delivery of parcels needs to be arranged and paid for by the customer.  

    INCORRECT ADDRESS

    • It is your responsibility to provide the correct shipping/delivery address for your order. If the wrong delivery address is provided, we will not refund your purchase or replace the goods.  

    ORDER DOES NOT ARRIVE

    • We encourage customers to track parcels. Caoros is not responsible for fault of delivery by our partner courier. Please let us know but we are not able to refund in these circumstances. 

    CUSTOMER PICK UP

    • As we are an online store, unfortunately we are unable to offer pick-up of purchases, or viewing prior to purchasing. If you urgently need your order, please email us and we can schedule a pick-up time.

    PRODUCT INFORMATION

    • To ensure a most accurate image of each product is displayed, we do not enhance colours and shoot most products on our models body so customers can accurately assess their desire for an item. Caoros cannot be liable for changes in colour perception due to screen settings on each individual’s computers when shopping with us. If you require further information on a product please email us love@caoros.com.

     

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