Thank you for shopping with Caoros. We would like you to read our purchase and shipping terms carefully to ensure that you are fully aware of your rights when purchasing products from our website.

HOW DO I MAKE A PURCHASE?

  • Once you have have found something you love, choose your preferred size and color and click on 'ADD TO CART' button. Review items on your shopping cart and proceed to checkout.
  • You must enter the correct delivery address and delivery instructions at the time of placing your order. If you enter an incorrect address, Caoros is not obliged to re-send the order to the correct address at our own expense.
  • Once an order is placed, if the customer chooses to cancel that order, they will be issued with a store credit for the full amount of the purchase.
DO I NEED TO SET UP AN ACCOUNT TO PLACE AN ORDER?
  • No. We like to keep your shopping with Caoros stress-free, requiring only the information necessary for shipping and payment details. Setting up an account will only take a jiffy and by doing so, we ensure even easier and swifter shopping next time.
 

PAYMENT

Caoros accept the following payment options:

  • VISA & Mastercard credit/debit cards. All payments are processed through a secure checkout system provided by Paypal or PayTabs.  
  • Paypal accept VISA & Mastercard credit/debit cards even if you don't have a Paypal account. On the paypal checkout page, click the pay with debit or credit card tab. 
  • Cash on Delivery accepted in the Philippines only. 
  • For bank deposit, we'll send you a message through your e-mail address and cellular no. for further details on paying through bank deposit.

SECURITY

  • We recognise that protection and safety of information relating to your credit card is very important. Therefore, we provide you with a very safe and stress-free online shopping experience.
  • We use the highest strength Secure Sockets Layer (SSL) encryption to transmit your personal and credit card details. This means absolute security and privacy. Our security certificate is provided to us by RapidSSL, one of the leading providers for online security.
  • We do not store your credit card details at any time so consumer confidence and satisfaction is assured.


CONSENT

  • By agreeing to these purchase and shipping terms, you also consent to receive further electronic communications from us in relation to the Caoros, including information relating to products, competitions, promotions, special offers and any other commercial message. Of course, you may at any time, unsubscribe from receiving updates from us. Simply click 'unsubscribe' within one of our mailouts.


PROCESSING OF ORDERS

  • We process purchases on business days, which are Monday to Friday and exclude public holidays in the Philippines. Orders are processed by 15:00 HKT each business day, so please keep this in mind when purchasing something that is required ASAP. 
  • Once an order is successfully placed, you will recieve an automated email stating that your order is 'awaiting fulfillment' this means it is waiting to be sent out and usually is shipped the same day or next day after ordering, excluding weekends.


SHIPPING


CANCELLATION OF ORDERS

  • Caoros may cancel your order if for any reason we are unable to provide you with the products subject to your order. We will contact you should this occur.
  • You will not be entitled to claim any additional amounts or seek compensation for any loss, expense or damage (either direct or consequential) or for any loss of time or inconvenience, which may result from such cancellation.


PRODUCTS MISSING FROM AN ORDER

  • Should a product be missing from an order when received, please contact us at love@caoros.com with the order number and the product code or product name of the product you ordered, and we will make the appropriate investigations.


RETURN OF PRODUCTS


GOVERNING LAW

  • The laws of Philippines govern these purchase and shipping terms.

  

 

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