We know that you have a lot of questions. Take a look at our FAQ and see if you can find what you need! 

I am wondering if an out of stock item will be restocked?

If an item is out of stock but still visible on our website, we’ll likely be restocking it soon. Just add the particular item to your wishlist and you’ll be the first to know when it's back. If you can't find the item you’re looking for on our website, it looks like we won't be restocking sorry!

I'm after some information on sizing?

We have a size guide on every product page right below the product description. We also give a description of fit in the product page, so have a look to see if an item runs big or small, or has any adjustable features. 

How do I return an item?

If it doesn’t work out we gladly accept returns for unworn items in original condition with the tags still attached (excluding SALE ITEMS, EARRINGS, SWIMWEAR AND INTIMATES). Just print out our returns form and post it back to us using a trackable service within 30 days of purchase. You can see our full returns police HERE.

What if I can’t print the returns form?

That’s okay, we just need your packing slip with your name, order number and reason for return.

How much is shipping and how long will it take?

We offer free express shipping in the Philippines! Please allow 1-5 days for your order to be delivered.

How long will it take to pack and send my order?

We aim to post your order within 24 hours from when the order was placed and you will receive an email to let you know it’s been dispatched. During busy times such as holidays and sales, please allow up to 48 hours for your item to be shipped. Please note, we do not operate on weekends, so if you’ve ordered late on Friday or over the weekend, your order will not be dispatched until Monday. 

I did not receive a confirmation email?

Depending on your settings and host, your mail may have been directed to a junk or ‘Promotions’ folder. Please check here first before submitting a contact form. 

CAREERS

For Careers and Resume Submissions please email careers@caoros.com

MARKETING

For Marketing, Instagram Collaborations and Promotional enquiries please email marketing@caoros.com

For other enquiries, please submit a contact form and we will endeavor to get back to you within 24 hours.

 

How can you help us?

For marketing, instagram collaborations, promotional inquiries or anything in between.

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